onlineakkiri.com

FAQ

Why choose onlineakkiri.com?

onlineakkiri.com is a first online platform in Trivandrum

How to request a pickup?

Currently, you can schedule a pickup through our website or just a call.

Can I cancel / reschedule my scheduled pickup?

The pickup request can be modified 24 hours prior to the actual pickup time. Just give a call back and cancel the request.

Are there any hidden costs/charges?

There are absolutely no hidden charges. On the contrary, get handsomely rewarded every time you let us serve you.

Why don't you allow price negotiations?

We believe, we offer very competitive, if not the best, rates to all our customers. If you feel we need to revise our rates for a particular item, please send us an email stating your reasoning.

How do you weigh and pay for bulky e-waste items?

Considering the difficulty we have in weighing heavy and bulky e-waste items and the fact that many of these items have non-recyclable parts (like stones).

Can I get paid in cash?

payment mode is only cash at the time of pick up.

Are there any refunds / returns?

There is no return or refund of items once picked up by onlineakkiri.com

How can I track my request?

We send you an SMS for every pickup scheduled and once again on the day when our person will be visiting you for pickup.

Will the pickup person assist in collecting items from my home?

As a rule, our pickup staff have been instructed to NOT assist in fetching items from users' houses or segregating items of different types. The pickup person may reject your pickup request on such grounds. In such a case, you would be advised to schedule another pickup when you are ready with your pickup items.

Is there any minimum weight requirement for scheduling a pickup?

Currently, there is no weight restriction for scheduling a pickup. We understand that it is difficult for users to assess the weight of the items. However, at the same time we request our users to make a fair use of this policy and schedule a pickup when they have sufficient quantity to sell.

What weighing gauge you are using?

We use completely certified weighing gauges.

Can I register my society/apartment?

We can take registration of your society/apartment provided we get sufficient requests from it. Please feel free to contact us regarding such requests.

What happens to the items that I have sold?

All the items collected by us undergo recycling process. We collect, classify and sell these items to our tied up recyclers in large quantities. Thus, it benefits everyone - you, us, recycler and of course the environment.

What is E-Waste? What items come under E-Waste?

We accept old electrical and electronic items. These include personal computers, laptops, mouse, key boards, mobile phones, telephones, fax machines, copiers, printers, washing machines, dryers, cables & wires, microphones, refrigerators, air-conditioners, vacuum cleaners, coffee machines, inverters, televisions, VCR/DVD/CD players, music systems, radios, drills, electric saws, sewing machines, lawn mowers, electronic toys. Due to current regulations, we do not accept hazardous items like fluorescent tubes, sodium lamps, tube lights, CFLs and electrical bulbs.

What items do you not accept?

We take almost every item that comes under solid dry and recyclable category. Some items, however are not recyclable, thus are not accepted by us. Following is a partial list of items that we do not accept: Broken glass or glass bottles, clothes, tube lights, bulbs, CFL Lamps and any other solids containing hazardous or toxic material etc. Based on our learnings, we have also stopped taking any kind of glass bottles, polythene bags/covers, milk covers and clothes due to improper segregation of items by most users and/or unclean/incomplete drying of items.